We have a 15-day return policy from the date of shipment, since we want you to be satisfied with our SSFJ products. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Our QA team will review the returned product and refund will be processed after. Kindly keep in mind that engraved pieces or customised products are not eligible for return or exchange, however lifetime exchange or buy back is applicable. In case, any coupon, discount or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
To start a return, you can contact us at hello@simsumfinejewelry.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Simsum Fine Jewelry is not responsible for lost or stolen item once declared ' Delivered / Received' by the courier service. We are unable to exchange any items once they have been altered by another jeweller. The same is no longer considered a product of SSFJ. We reserve the right to reject return from any particular customer, in cause of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year.
Return Policy - Gemstones are not covered under lifetime exchange. The prevailing DIAMOND RETURN rate as decided by the company You can always contact us for any return questions at hello@simsumfinejewelry.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). We also do not accept returns for sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges
Please contact us on Whatsapp or email us to receive a swift response. The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.