Gold & Diamonds:
What is the difference between 18k and 14k gold?
18 karat gold comprises 75 percent pure gold mixed with 25 per cent of other metals like copper or silver, etc.
14 karat gold is produced from 58.3 percent pure gold and a 41.7 percent mixture of other metals like copper, zinc, silver and nickel. The presence of a higher amount of alloyed metals makes 14K gold more resistant to wear and tear. And as it is harder and more durable, it is ideal for making daily-wear jewelry, especially for an active lifestyle. It is also less likely to cause any skin allergies. An focuser it makes the jewelry more affordable.
What is the meaning of the diamond certification provided?
Certified diamonds are diamonds whose quality characteristics have been evaluated by a gemstone grading lab. This means that its quality has been examined and verified by an expert third-party. You can request to add certification at an additional cost. We assure you the best quality.
What is the meaning of conflict-free diamonds?
Diamonds that are mined and shipped, free of any illegal practices are classified as conflict-free diamonds. These diamonds comply with the industry standards of socially conscious practices of mining and processing, ensuring a more ethical end product for the customers
Where are your products created?
All our jewelry is manufactured at our own factory located in Mumbai under high standards of quality control. We have over 30 years of expertise and export to European countries.
Do you offer jewelry in different Gold Karatage?
All our jewelry online is in 14kt hallmarked gold and can be ordered in 18kt. You may simply reach out for personalization by calling us on +91 8591927757 or email on firstname.lastname@example.org
Why does the price of the product keep fluctuating?
Since the gold and diamond prices keep fluctuating we need to update the prices regularly.
Orders & Shipping:
Is it possible to edit or change my order?
Ofcourse! Kindly reach out to us on email@example.com or call @ +91 8591927757 between 10am -5.00pm and we will try our best to update/cancel your order. Unfortunately, If your order has already been shipped then we will be unable to cancel or update it. Please note that orders for personalised and engraveable pieces cannot be updated / canceled post manufacturing.
Can we customize pieces?
We would love to give you an exclusive personal touch to your product! We can adjust any of our pieces to your preferred gold color and sizes – you can browse the options on the product page. We can also help you execute a specific vision. Reach out to us for more details.
Do you accept orders over the phone?
Definitely! Kindly contact us on @ +91 8591927757 and we will be more than happy to take your order.
How long will it take for my order to be delivered?
We aim to ship your pieces within 7-14 days of the order being placed. Please note, during festivals, adverse weather conditions or other such crises, your shipment could get delayed. We assure you that we will try our best to have your parcel delivered to you in good time and our team will keep you updated in case of any delays. We also have pieces which are 'Ready to Ship' and you can receive immediately. Please check our 'Ready to Ship' tab on our main menu.
Can I have the jewelry shipped internationally, outside of India?
Yes we do ship internationally.Kindly reach out to us on firstname.lastname@example.org or +91 8591927757 to complete the payment and check on duty and shipment charges which will need to be borne by you. Our office hours are IST 10am- 5.00pm
Are prices inclusive of GST?
Yes they are ! All prices mentioned on our product pages are inclusive of GST.
What are the various accepted modes of payment?
For Online payment, we accept all major credit/debit cards through an online payment gateway for all orders within India only. NEFT/RTGS bank transfers are also possible, along with UPI. We also provide Offline payment, which is accepted through cheque/DD and cash deposits.
For International shipping and payments Please contact us on hello@simsumfinejewelry or call us on +91 8591927757 for further details.